Return Policy
Custom-printed goods, an approval-first process, and what happens if something is wrong.
Approval comes first
Every order is printed to a design you approved in writing, from a free mockup showing the square flat and tied. Nothing is printed before you approve, and mockups and revisions are never charged.
Custom orders
Because every bandana is printed to your artwork, custom orders cannot be returned for a change of mind and printed squares cannot be resold. Check spelling, tour dates and years on the mockup carefully before approving.
Hand-dyed pieces
Tie-dye squares are tied and dipped individually, so no two are identical and the pattern will differ from the mockup. That variation is the product, not a defect. If you need consistency across a run, order dip-dye instead and we will say so before you commit.
If we got it wrong
If your order does not match the approved mockup, is defective, or is short, contact us within 14 days of delivery with photos and we will reprint the affected portion at no charge — or refund it if a reprint will not make your date.
Shipping damage is handled the same way. Keep the carton and photograph it.
How to reach us
Email info@customizedbandanas.com or text (929) 605-4397. A real person answers.
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